---
title: "How does the automatic email work?"
canonical: "https://maestrel-resource-center.refined.site/space/KB/61767955/How%20does%20the%20automatic%20email%20work%3F"
format: markdown
---
:question_mark:  Can I set automatic emails that will be sent to the customer with the reservation details?

:question_mark:  Can the admin be notified when a new booking has been received?

:question_mark:  Can I set emails that will be automatically sent after or before the stay?

### Emails sent upon an action

You can set different email templates that can be **sent automatically** on different actions:

- When a customer book on your website
- When you add reservations from the admin
- When a reservation is confirmed
- When a reservation is cancelled

You can set as many email templates as you need for each action so it means that when a customer books on your website, you can have different emails automatically sent: one for the customer, another for the admin, a third one for the sales team or the cleaning staff, etc... You can use variables in the email templates to include the reservation and customer details information.

### Scheduled emails

You can set email templates that will be triggered “x” days before or after check-in/check-out. This is useful to send information a few days before the arrival, to ask feedback regarding his stay, etc.

### Manual emails

You can as well create email templates that are **not sent automatically**. You will use the action "Send email" of the admin page where you manage the reservations to email your client. You can edit this email before sending it.